Privacy policy

This Privacy Policy explains how From Scratch Solutions (“we”, “us”, or “our”) collects, uses, and protects personal information when you visit our website or contact us.

1. Information we collect

We may collect information you provide directly, such as your name, email address, phone number, company name, and message content when you use our contact form, project request form, or newsletter subscription.

We may also collect technical information automatically, including IP address, browser type, device information, pages visited, and approximate location, through cookies and similar technologies.

2. How we use your information

We use personal information to:

• Respond to inquiries and project requests
• Provide and improve our website and services
• Send newsletters or updates when you subscribe
• Maintain security and prevent abuse
• Comply with legal obligations

3. Cookies and analytics

Our website may use cookies and similar technologies to remember preferences, understand how the site is used, and improve performance. You can control cookies through your browser settings. Where required, we also provide a cookie consent mechanism.

4. reCAPTCHA and security

Contact and related forms may use Google reCAPTCHA to help prevent spam and abuse. Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

5. Sharing of information

We do not sell your personal information. We may share it with trusted service providers who help us operate the website (for example hosting, email delivery, or analytics), or when required by law. These providers are expected to protect your information and use it only for the services they provide to us.

6. Data retention

We keep personal information only as long as needed for the purposes described in this policy, including responding to requests, maintaining records, and meeting legal or business requirements.

7. Data security

We take reasonable technical and organizational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, or to withdraw consent where processing is based on consent. To exercise these rights, contact us using the details below.

9. International transfers

We operate internationally and may process information in countries other than where you live. When we do, we take appropriate steps to protect your information in accordance with this policy.

10. Children’s privacy

Our website and services are not directed to children under 16. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the latest revision.

12. Contact

For privacy-related questions or requests, contact us at [email protected] or through our Contact page.